Business Service Management via Remote Infrastructure Management BSM empowers IT to focus its software and systems on the IT applications, services and processes that are the most important to the business, so IT can ensure the health of those business processes regardless of where they are in the IT landscape. In the event of network outages,BSM can help IT rapidly restore the most critical systems first, and if performance degradations may impact crucial business systems, BSM can not only alert IT to the problem but shape its recommendations based on business goals.

Data Center Migration:Perils and Pitfalls, Best Practices and Business Benefits A data center migration (DCM) entails the relocation of a data center—either a local,regional or national center or the relocation of a company’s entire IT operation—to a new and almost always larger facility. Software migrations, data migrations, rolling out new applications enterprise-wide or even adding a whole facility’s worth of new users are in-patient procedures; a data center migration is major surgery. This white paper provides an outline when and why it makes sense to go under the DCM knife and which providers might have the requisite bedside manner to help you pull through successfully.

Global Imperative. Good For the Planet. Good For Your Business. The world is slowly running out of energy and the cost of the energy sources that remain is steadily rising—as we write these words in 2008, literally by the day.

HCL’s Service Delivery Platform: Gaining Service Advantage through Industrialization This paper examines the trend toward industrialized IT management in service delivery models of infrastructure outsourcers. This trend, paralleling the roadmaps of major providers of Business Service Management software, industrializes IT management by reducing the consequences of technological diversity below the highest levels of enterprise control. Industrialization is like a universal translator that allows an Operations Bridge to communicate with all systems as if they were speaking a single language. The technologies and architectures for this type of abstraction are just now becoming available, and outsourcers seem highly motivated to invest the resources to implement a working model.

Infrastructure Outsourcing: No Longer an All-or-Nothing Proposition; ‘Asset Light’ RIMO on the Rise IT users of every type have always pursued higher quality services and improved flexibility, scalability and transparency .Nowhere is that more true than when these IT users are in the market for remote management of their IT infrastructures. Achieving such goals at a lower cost and with a smaller footprint has traditionally meant transferring control and/or ownership of their IT assets, all IT infrastructure, and sometimes supporting human resources as well, to third parties through infrastructure outsourcing models.

Point of View: Virtualization in 2010 Whether it is cost savings, or energy efficiency, or eventually moving to the cloud that is leading the increased adoption of virtualization technology, virtualization does definitely live up to the hype.