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Service Automation

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'Service Automation' is to have a single unified interface on all workflows which happen across the IT management space. All other domain tools or functionality tools would integrate into one of these four automation layers. The HCL solution accelerators cover the details of each of the toolsets. The objective of service automation is to have a single workflow engine for each automation area defined below.
 Service Automation
  • IT Event Automation – IT Event Automation addresses the tools to technology workflow a.k.a. machine to machine workflows
  • IT Process Automation – IT Process Automation addresses the people to process workflow a.k.a. human to human workflows
  • IT Task Automation – IT Task Automation addresses the people to technology workflow a.k.a. human to machine workflows
  • IT Business Automation – IT Business Automation addresses the workflow between IT and business functions
  • IT Visibility Layer – MyDashboard™ is our prime portal interface for the management tools platform used in the service automation framework. MyDashboard™ enables unified reporting for the entire underlying component and provides a single user interface for launching all reports and associated applications.
Benefits:
  • Business is able to get real-time information
  • Ability to manage IT like a business
  • Availability of IT services across enterprise in a benchmarked way.
  • IT becomes more process aligned with the adoption of IT best practices
  • Multidimensional visibility into the business.
HCL Process Reference Model
  • HCL has adopted industry standards process framework for powering the ITSA Process Layer.