HCL relationship/partnership with all its partners is governed by Certified Alliance Partnership program (CAPP). Our relationships with our partners are formed based on the foundations of trust and transparency. Each relationship is created and nurtured through strategic planning with special focus on a well defined communication management framework.

HCL believes in long term commitment & relationship with its partners. Whether it's the relationship with Big technology players or strategic alliance for delivery excellence; our partnership has only one objective – to add values to our services for having a delighted customer.

HCL addresses partner relationship management at both program and task levels governed by the following parameters:

• The partner provides HCL with a single point of contact for all task orders and interfacing with the partner. The partner-HCL SPOC holds accountability for all operational activities.
• Ensure that effective and consistent management and technical approaches are applied across all task orders from proposal preparation through project execution and task order closure.
• Help HCL to respond quickly to customer requests for task order proposals, marshalling resources across separate corporate organizations as required to meet customer requirements.
• Provide partner the benefits of synergy across task orders, and a structure, which enables the exchange between teams of important technical insights and lessons learned.
• Periodic review meetings at all strategic, delivery and service management levels to ensure that the objectives of the partnership are met.