HCL defines Managed Desktop Services (MDS) as End-to-End management of the desktop environment with a focus on lowering TCO by bringing in best practices that includes standardization, best of breed tools and latest technologies thereby reducing the desktop management complexity.
MDS focuses on:
- Providing 'Touch-Free Global Desktop Services' which enable remote management of dispersed desktops from centralized locations
- Standardization of desktops across the organization to ease administration
- Proactively manage desktop environment by robust policy administration
MDS offers desktop/laptop hardware including the day-to-day responsibility for operating and managing the desktop environment on per desktop per month pricing model. The services include product procurement, support and professional services as they specifically relate to the ongoing operation and management of the desktop, including personnel resources, tools, assets etc. The components of MDS are as mentioned below:
Managed Desktop Services
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Global Integrated Service Desk
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Service Desk
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Client Application
Management
Services
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Client Support
Services
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Asset Management
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- Self Help
- First & Second
Level Support
- Service Request
Management
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- Application
Packaging
- Software
Distribution
- Image Management
- Patch Management
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- Desk side Support
Services
- Break-Fix Support
Services
- IMACD Services
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- Procurement
- Inventory
Management
- Asset Tracking
- Change Detection
- Contracts
Management
- License Management
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Plan – Prepare – Design – Implement – Operate
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