HCL’s ITSA^SM framework is aimed at bridging the gap between Infrastructure (networks & systems) and Application domains and yielding a complete end-to-end, top to bottom view of applications and their underlying technology. With a proven history of thought Leadership in the IT services domain, HCL’s solution approach is Business-down rather than Technology-up. HCL’s ITSA^SM is a tightly integrated process-technology framework, which overcomes the business-technology divide to deliver industry-best business services. This is achieved by making the theory of ITSM actionable.

myDashboard^TM is an HCL IPR visibility tool that offers complete visibility for different layers of IT Infrastructure and an integrated view of all managed services. There is tools integration on the applications layer for plugging into various infrastructure management tools and a visibility engine which correlates usage and performance data coming from the entire infrastructure environment.

MTaaS^TM is a business-ready platform for enterprise tools which is available to the customers via cloud-based, on-premise or hybrid delivery model. It redefines the whole new way of delivering Infrastructure management Service. From dedicated people centric delivery model to Industrialized automated truly utility based platform centric delivery model with higher cost efficiency and optimization.

Giving customers a ‘Business-process’ down view of IT Infrastructure. BAIT^TM is a platform which HCL uses to connect up the dots within Enterprise IT and to use visibility to drive decisions.

• The Common meeting ground between business & IT should be processes
• Linking of BPM with ITSM via BSM will lead to synchronized IT
• Visibility is the immediate outcome of BAIT and visibility will provide the platform to identify process cycle time reduction, improvements leading to enhanced business performance