With increased complexity and criticality of business applications, application support and maintenance demands a high degree of agility and operational efficiency. We at HCL devised a unique proposition – “Integrated Operations Management Services” which integrates the elements of application support and infrastructure support which in turn are delivered through a common tooling and process framework.
Following are our capabilities in application support and infrastructure operations:
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Integrated Operations Management Services
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Monitoring
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Incident
Management
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Administration
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Troubleshooting
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Reporting
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- End user transaction monitoring
- Log monitoring
- Session monitoring
- Process monitoring
- Usage patterns
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- Alert handling
- SOP based resolution
- Ticket assignment
- Ticket triaging
- Escalation management
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- Data fixes
- Archival/backups etc
- Master data configuration
- Patch management
- Interface management
- Production support operations
- Application deployments
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- Interface issues
- Deployments
- Diagnostics
- Problem identification
- Root cause analysis
- Problem resolution
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- Ad-hoc reporting
- Parameters & frequency
- Real time reporting
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Services
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Incident
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Problem
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Change
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Release
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- End user centric approach
- ITIL based service delivery
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- Real time ops culture
- Tool based approach
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- Reduced costs of operations
- Proactive performance management
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Packaged SAP,
JDE, BI, Siebel, etc |
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Bespoke .Net,
Java, ASP, etc |
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Bespoke .Net,
Java, ASP, etc |
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OS, DB,
security, networks |
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Application Tracks
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Infrastructure Tracks
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Click here to download IOMS brochure