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Integrated Operation Management Service Offerings

With increased complexity and criticality of business applications, application support and maintenance demands a high degree of agility and operational efficiency. We at HCL devised a unique proposition – “Integrated Operations Management Services” which integrates the elements of application support and infrastructure support which in turn are delivered through a common tooling and process framework.

Following are our capabilities in application support and infrastructure operations:

 

Integrated Operations Management Services

 

Monitoring

 

Incident
Management

 

Administration

 

Troubleshooting

 

Reporting

 
 
  • End user transaction monitoring
  • Log monitoring
  • Session monitoring
  • Process monitoring
  • Usage patterns
 
  • Alert handling
  • SOP based resolution
  • Ticket assignment
  • Ticket triaging
  • Escalation management
 
  • Data fixes
  • Archival/backups etc
  • Master data configuration
  • Patch management
  • Interface management
  • Production support operations
  • Application deployments
 
  • Interface issues
  • Deployments
  • Diagnostics
  • Problem identification
  • Root cause analysis
  • Problem resolution
 
  • Ad-hoc reporting
  • Parameters & frequency
  • Real time reporting
 

Services

 
 
Incident
Problem
Change
Release
 
 
       
 
  • End user centric approach
  • ITIL based service delivery
  • Real time ops culture
  • Tool based approach
  • Reduced costs of operations
  • Proactive performance management
 
 
  Packaged SAP,
JDE, BI, Siebel, etc
  Bespoke .Net,
Java, ASP, etc
  Bespoke .Net,
Java, ASP, etc
  OS, DB,
security, networks
 
 
 

Application Tracks

 

Infrastructure Tracks