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Integrated Operation Management Service Offerings

With increased complexity and criticality of business applications, Application Support & Maintenance demands a high degree of agility and operational efficiency. We at HCL devised a unique proposition – “Integrated Operations Management Services” which integrates the elements of application support and infrastructure support which in turn are delivered through a common tooling and process framework.

Following are our capabilities in Application Support & Infrastructure operations:

 

Integrated Operation

 

Monitoring

 

Incident
Management

 

Administration

 

Troubleshooting

 

Reporting

 
 
  • End User Transaction Monitoring
  • Log Monitoring
  • Session Monitoring
  • Process Monitoring
  • Usage Patterns
 
  • Alert Handling
  • SOP Based Resolution
  • Ticket Assignment
  • Ticket Triaging
  • Escalation Management
 
  • Data Fixes
  • Archival/Backups etc
  • Master Data Configuration
  • Patch Management
  • Interface Mgmt
  • Production Support Operations
  • Application Deployments
 
  • Interface Issues
  • Deployments
  • Diagnostics
  • Problem Identification
  • Root Cause Analysis
  • Problem Resolution
 
  • Ad hoc Reporting
  • Parameters & Frequency
  • Real Time Reporting
 

Services

 
 
Incident
Problem
Change
Release
 
 
       
 
  • End User Centric Approach
  • ITIL Based Service Delivery
  • Real Time Ops Culture
  • Tool Based Approach
  • Reduced Costs of Operations
  • Proactive Performance Management
 
 
  Packaged SAP,
JDE, BI, Siebel, etc
  Bespoke .Net,
Java, ASP, etc
  Bespoke .Net,
Java, ASP, etc
  OS, DB,
Security, networks
 
 
 

Application Tracks

 

Infrastructure Tracks