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Client Application Management Services

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Our Client Application Management services pertain to managing and maintaining the end user application environment, one of the costliest activities within IT Infrastructure management. We at HCL deliver Application Packaging, Imaging, Software Distribution and Patch Management services in a centralized factory construct. Around 5000+ Applications are packaged and distributed annually.

HCL’s Client Application Management Service Components are:

  • Application Packaging – HCL Application packaging services provide pre-configured and automatic software packages through a factory model making them available for distribution on clients.
  • Software Distribution – HCL software distribution services include all services related to automatic deployment of software and covers all activities starting right from the pre-pilot phase to performing pilot tests and finally the full software package deployment
  • Image Management – HCL image management service covers the entire set of activities from image definition to deployment. Based on customer requirement, bring in HCL standard Imaging guidelines to align customer to a common operating environment.
  • Patch Management – HCL Patch management service comprises of all the activities starting from assessing threats and vulnerabilities, Discovering new updates, obtaining, testing and deploying all the required patches
 
  • Discover New Updates
  • Assess Threat and
    Vulnerabilities
  • Perform Patch
    Testing
  • Deploy Patches in
    Production
  
  • Establishing Common
    Operating Environment
  • Image Creation and
    Testing
  • Organization-wide
    Image Release policy
    & Planning
  • Approved versions
    of Images available
    to End-Users
  • Maintaining currency
    of images w.r.t. new
    platform, security
    patches, driver updates
  
  • Define Packaging
    Standards
  • Package Complexity
    Categorization
  • Development of
    Packaging Standards
    (Naming and
    versioning, Checklists)
  • Package Creation &
    Testing
  • Package Conflict
    Detection and
    Resolution
  
  • Automated Software
    Distribution
    Methodologies
  • Deployment Process
    Customization and
    Coordination
  • Software Distribution
    to Software Repositories &
    Workstation Clients
  • Deployment pilot test
  • Implementation of
    Rollback plan

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