Following are the key highlights which defines HCL's expertise in rendering network services to telecom service providers:

Clientele

• Worked with largest GSM players in Europe, Americas and Asia
• Worked with 3 out of top 7 Fortune 500 CSPs
• Worked with largest BPO engagement in telecom in India

Services Offered

• Remote operations services
• Deployment, integration and operational support
• Feature testing – new software and patch testing
• Setting up an effective multi-vendor governance structure
• TEM – Telecom Expense Management
• OSS/BSS capabilities.

Scale

• 360 degree experience with Asia’s largest service provider
• Service landscape covering transmission, IP, mobility and VAS
• Troubleshoot, log and resolve Tier 1 and Tier 2 network and services issues.

Experience

• Knowledge acquisition and transition from incumbent vendors
• Re-architecting the service delivery platform to support high availability
• Ability to get transition of different services/products/tools with minimum client dependency
• “Short time to Market” – ability to provide solution/support for deployment and services.