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Capabilities Telcos

Following are the key highlights which defines HCL's expertise in rendering network services to telecom service providers:

Clientele

  • Worked with largest GSM players in Europe, Americas and Asia
  • Worked with 3 out of top 7 Fortune 500 CSPs
  • Worked with largest BPO engagement in telecom in India

Services Offered

  • Remote operations services
  • Deployment, integration and operational support
  • Feature testing – new software and patch testing
  • Setting up an effective multi-vendor governance structure
  • TEM – Telecom Expense Management
  • OSS/BSS capabilities.

Scale

  • 360 degree experience with Asia’s largest service provider
  • Service landscape covering transmission, IP, mobility and VAS
  • Troubleshoot, log and resolve Tier 1 and Tier 2 network and services issues.

Experience

  • Knowledge acquisition and transition from incumbent vendors
  • Re-architecting the service delivery platform to support high availability
  • Ability to get transition of different services/products/tools with minimum client dependency
  • “Short time to Market” – ability to provide solution/support for deployment and services.