HCL believes that over the next few years, a lot of emphasis will be laid upon desktop operating systems, desktop applications, desktop security and deployment. To accommodate the gaining importance of desktop-centric services, HCL has set up discrete Desktop Management Factories such as Application Compatibility Factory, Application Packaging Factory, Remote Imaging Factory, Desktop Deployment Factory etc. Using this factory model, a customer would pay only for the resources (tools, personnel, and bandwidth) that they use and benefit from the standardized, repeatable unit within each function.
Application Support & Maintenance
HCL Remote Application Packaging Factory is a delivery model where applications are packaged by a core team specializing in rolling out packaged applications as per client’s needs using best of breed tools and processes. HCL Application Packaging & Packaged Application Support services ensure that all applications are packaged according to set standards and processes.
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Shared Sequencing Team
- Validation of source provided by the client
- Setting up sequencing machine
- Application sequencing
- Testing
- Documentation
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Customer Dedicated Layer
 Customer Dedicated Layer |
Onsite Packaging Coordinator |
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- SPOC
- SLA Measurement
- Problem resolution
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HCL
Application Packaging
Factory
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Application Packaging/Sequencing Delivery Manager
- Packaging factory owner
- Highest escalation point within factory
- Review meetings
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Shared Packaging Team
- Package classification
- Package creation
- QA & Testing
- Documentation
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